Refund policy
Return and Refund Policy
Last Updated: April 20, 2026
This Return and Refund Policy ("Policy") governs the procedures for returns and refunds related to purchases made through the official Softer Ritual online store ("Products").
By placing an order through our website, you agree to the terms of this Policy.
1. General Return and Refund Rights
Softer Ritual offers a thirty (30) day money-back guarantee on most Products unless otherwise stated at the time of sale.
Customers may request a return or refund within thirty (30) calendar days from the date of delivery ("Return Period"), provided that all return eligibility conditions outlined in Section 2 are met.
Exceptions
Products purchased during:
- Major sales events
- Promotional discounts
- Limited-time offers
may be subject to modified return conditions or may be considered final sale, as indicated during the promotional period.
2. Conditions for Eligibility
To be eligible for a return or refund, all of the following conditions must be met:
Product Condition
- Products must be unused, unopened, and in their original condition.
- Opened or used items are not eligible unless required by applicable law.
Proof of Purchase
- A valid proof of purchase is required, such as:
- Order confirmation email
- Purchase receipt
Original Packaging
- All original packaging materials, inserts, manuals, and accessories must be included.
Return Authorization
- Customers must obtain a Return Merchandise Authorization (RMA) number before returning any item.
- Returns received without an approved RMA number will not be accepted.
Shipping Requirement
- Products cannot be refunded while they are still in transit.
- The item must first be delivered to the customer before it becomes eligible for a return request.
3. Refund Method and Timing
Once the returned Product has been received and inspected, Softer Ritual will process the refund using the original payment method used for the purchase.
Refunds are generally processed within seven (7) to ten (10) business days after the returned Product has been received.
Refund Amount
Unless the Product was received in a damaged or defective condition, the refund amount will equal:
- Original purchase price
- Minus any shipping or handling charges
4. Membership and Subscription Refunds
For purchases that include a membership or subscription, the following terms apply.
Cancellation Window
Memberships may be canceled within thirty (30) calendar days of the original enrollment date for a full refund.
After 30 Days
No refunds will be issued for membership fees after the Return Period has expired.
Recurring Charges
By purchasing a membership, you agree to recurring billing at the disclosed rate and billing frequency.
Customers are responsible for canceling their membership before the next billing cycle to avoid future charges.
Digital Membership Services
Refunds for digital services or memberships will only be issued when:
- The cancellation request is submitted within the Return Period, and
- The service has not been materially used.
5. Exclusions and Non-Refundable Items
The following items are not eligible for return or refund:
- Products marked as Final Sale
- Products clearly identified as Non-Refundable
- Digital content or downloadable products (unless otherwise stated)
- Gift Cards
- Products that have been damaged, used, or altered after delivery
- Orders placed during promotional events where return restrictions were disclosed
6. Return Shipping and Responsibility
Customers are responsible for return shipping costs unless the return is caused by a Softer Ritual error, including:
- Defective products
- Incorrect items shipped
Customers are strongly encouraged to use a trackable shipping service.
Softer Ritual is not responsible for return packages lost during transit.
7. Defective or Damaged Products
Products received in a defective or damaged condition may qualify for either:
- A full refund, or
- A replacement product
Claims must be submitted within seven (7) days of the delivery date.
Please retain all original packaging materials and contact Customer Service immediately to begin the return or replacement process.
8. Changes to This Policy
Softer Ritual reserves the right to modify or update this Return and Refund Policy at any time without prior notice.
The latest version of this Policy will always be published on our website and will become effective immediately upon publication.
9. Contact Information
For return requests, refund inquiries, or to obtain a Return Merchandise Authorization (RMA) number, please contact us:
Customer Service Email
Acknowledgment
By purchasing Products from Softer Ritual, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Return and Refund Policy.