Privacy policy

Privacy Policy

Last updated: April 1, 2025

Introduction

This Privacy Policy describes how Softer Ritual ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from mycollagenqueen.com ("Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy:

  • "You" and "Your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully.

By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Whenever we update this Privacy Policy, we will:

  • Update the "Last Updated" date.
  • Publish the revised Privacy Policy on our website.
  • Take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected personal information from a variety of sources during the previous 12 months.

The information collected depends on how you interact with our website.

We may use your information to:

  • Provide our Services
  • Improve our Services
  • Communicate with you
  • Comply with legal obligations
  • Protect our business and customers
  • Enforce our Terms of Service

What Personal Information We Collect

The type of personal information we collect depends on how you use our website.

Information You Provide Directly

This may include:

  • Full name
  • Address
  • Phone number
  • Email address

Order Information

  • Billing address
  • Shipping address
  • Payment confirmation
  • Phone number
  • Email address

Account Information

  • Username
  • Password
  • Security questions
  • Other account security information

Customer Support Information

Information you choose to provide while contacting our customer support.

Please note that certain features require this information in order to function properly.

Information We Collect Automatically

When you use our website, we automatically collect Usage Data, including:

  • Device information
  • Browser information
  • IP address
  • Network connection
  • Pages visited
  • Time spent on pages
  • Interaction with the Services

We collect this information using:

  • Cookies
  • Pixels
  • Similar tracking technologies

Information We Receive From Third Parties

We may receive personal information from third parties, including:

  • Shopify
  • Payment processors
  • Vendors
  • Service providers
  • Analytics providers

Payment processors collect payment information solely to process your purchases and fulfill your orders.

How We Use Your Personal Information

Providing Products and Services

We use your information to:

  • Process payments
  • Fulfill orders
  • Create and manage your account
  • Send order updates
  • Handle returns and exchanges
  • Arrange shipping
  • Provide customer support

Some purchases may also include access to digital materials or subscription-based content.

Marketing and Advertising

We may use your personal information to:

  • Send promotional emails
  • Send SMS marketing
  • Send postal mail
  • Display personalized advertisements
  • Improve marketing relevance

Security and Fraud Prevention

We use your information to:

  • Detect fraud
  • Prevent illegal activity
  • Investigate suspicious behavior
  • Protect customer accounts

Please keep your login credentials secure.

Customer Communication

We use your information to:

  • Respond to inquiries
  • Improve customer support
  • Improve our Services
  • Maintain our business relationship

Cookies

Our website uses Cookies to:

  • Improve website functionality
  • Remember your preferences
  • Analyze website performance
  • Improve user experience

For Shopify-specific Cookies, please refer to Shopify's Cookie Policy.

Most browsers automatically accept Cookies.

You may disable Cookies through your browser settings, although doing so may affect website functionality.

Our website also recognizes the Global Privacy Control (GPC) signal.

How We Disclose Personal Information

We may share personal information with:

  • Vendors
  • Payment processors
  • Shipping partners
  • Analytics providers
  • Customer support providers
  • Marketing partners
  • Business affiliates

We may also disclose information:

  • When legally required
  • During business transfers
  • To protect our legal rights
  • With your consent

Categories of Information Shared

We may share:

  • Contact Information
  • Order Information
  • Account Information
  • Commercial Information
  • Usage Data

Recipients may include:

  • Service providers
  • Marketing partners
  • Affiliates

We do not disclose sensitive personal information without your consent.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for:

  • Their privacy practices
  • Their security
  • Their content

Please review their Privacy Policies before providing personal information.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children.

Parents or guardians who believe their child has submitted personal information may contact us to request deletion.

Security and Data Retention

Although we take reasonable precautions to protect your information, no security system is completely secure.

We retain personal information only for as long as necessary to:

  • Provide Services
  • Maintain accounts
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location, you may have the following rights:

  • Right to Access
  • Right to Know
  • Right to Delete
  • Right to Correct
  • Right to Data Portability
  • Right to Restrict Processing
  • Right to Withdraw Consent
  • Right to Appeal
  • Right to Manage Marketing Communications

We may verify your identity before processing your request.

We will never discriminate against you for exercising your privacy rights.

Complaints

If you have concerns regarding how we process your personal information, please contact us.

If you are not satisfied with our response, you may have the right to submit a complaint to your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside your country of residence.

Where required, we rely on legally recognized international data transfer mechanisms, including Standard Contractual Clauses.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@softerrituals.com

Address:
30N Gould St. Ste N
Sheridan, Wyoming 82801